FAQ
How can I contact Rifina? You can email us at info@rifina.co where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide? Yes.
Where do you ship from? We ship from Hong Kong.
Can I change or cancel my order? As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX).
When will my order be processed? All orders are handled and shipped from our warehouse. Please allow extra time during holidays and sale seasons. We process orders Monday through Friday within 1-3 business days from the order date, shipped the next day after processing. We don't ship on weekends.
How long will it take to receive my order? Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order? If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes? Prices displayed on our site are tax-free in US Dollars. You may be liable to pay duties and taxes once your order arrives, determined by your local customs office. Payment of these charges are your responsibility and will not be covered by us. We are not responsible for delays caused by customs. For further details, please contact your local customs office.
How do I return an item? Please contact us at info@rifina.co
What if the item I received is defective/incorrect/damaged? Please contact us if you received merchandise that is incorrect, missing, or defective. Include your order number, photographs of the item(s) and all related references. We will resolve your case as soon as possible.
When will I receive my refund? All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank for questions about when the credit will be posted. If you haven't received your refund yet, contact your bank or credit card company as it may take some time before the refund is posted to your account.